Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address designated by you at the time of ordering.
If delivery is done by the Participating Vendor or its delivery partners, it is the Participating Vendors sole responsibility to provide Food Delivery in a timely manner.
In the case delivery is done by NativeTaste or a third party delivery partner assigned by NativeTaste, we will give great care to deliver in a timely manner. No responsibility is taken for late delivery by NativeTaste in either case.
All orders are delivered by a reputable courier. We and the Participating Vendor will make every effort to deliver within the time stated, however, we will not be liable for any loss caused to you by ordering late. If the Goods are not delivered within the estimated delivery time quoted by us, please contact the Participating Vendor first. You may also contact us by telephone or email and we will try to ensure that you receive your order as quickly as possible.
In case of a late delivery, the delivery charge will neither be voided nor refunded by NativeTaste.
All risk in the Goods and the Food Delivery shall pass to you upon delivery.
If you fail to accept delivery of Food Delivery and/or Goods at the time they are ready for delivery, or we are unable to deliver at the nominated time due to your failure to provide appropriate instructions, or authorizations, then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you. Any storage, insurance and other costs which we incur as a result of the inability to deliver shall be your responsibility and you shall indemnify us in full for such cost.
You must ensure that at the time of delivery of Food Delivery and/or Goods adequate arrangements, including access where necessary, are in place for the safe delivery of such goods. We cannot be held liable for any damage, cost or expense incurred to such goods or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery.
Participating Vendors, who will prepare your order, aim
to deliver the product to you at the place of delivery requested by you in your order;
to deliver within the time confirmed by the restaurant;
to inform you if they expect that they are unable to meet the estimated delivery time.
Participating Vendors and we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery;
Please note that it might not be possible for Participating Vendors to deliver to some locations. If this is the case, our Participating Vendors or we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address;